Shay Collective Newsletter

Due to the nature of selling raw materials meant to be used in skincare products, we are not able to accept returns or exchanges on any opened items.

If we shipped you the incorrect item, we will gladly replace it or refund your account.

If you accidentally order the incorrect item and you have not opened the container, you can return it to us within 15 days at your cost plus a 10% re-stocking fee, and we will refund or exchange your account.

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We primarily ship via UPS Ground for all mainland orders; orders to Hawaii, Puerto Rico and Alaska can be shipped via USPS. Orders placed before 11am Pacific Time are generally shipped within 24 hours. Pallet orders are shipped within 24-48 hours.

We do not have a mark-up on our shipping costs; we charge you what UPS charges us. We also do not have any control over UPS shipping costs so the shipping fees you see are directly from UPS.

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We primarily ship via UPS Ground for all mainland orders; orders to Hawaii, Puerto Rico and Alaska can be shipped via USPS. Orders placed before 11am Pacific Time are generally shipped within 24 hours. Pallet orders are shipped within 24-48 hours.

We do not have a mark-up on our shipping costs; we charge you what UPS charges us. We also do not have any control over UPS shipping costs so the shipping fees you see are directly from UPS.

Hawaii Orders- Larger orders over 200 pounds to Hawaii can be shipped via Honolulu Freight and will save you $$. All other orders, regardless of size, should be emailed in to us. The website will calculate UPS and will charge you more than necessary. We can ship via USPS and save you .

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