Susan Badger is the owner of Shay and Company. Susan has worked in the personal care industry since 2001. The first 15 years were spent as Director of Operations for a private label skincare company. Susan purchased Shay and Company in 2017 and has expended it 10 fold. 

Shay and Company has been in business since 1996.

Shay and Company is located at 10639 SE Fuller Rd in Milwaukie, Oregon. This is a suburb of Portland, Oregon.

Shay and Company store hours are:

Tuesday through Thursday, 9am to 5pm

Friday 9am to 3pm

Yes, Shay and Company has a physical store in Milwaukie, Oregon. You are welcome to come down and shop in store where you can see the smaller sizes of all our products, and where you can smell all our essential oils and fragrances.

Shay and Company is different from other wholesale suppliers because our true focus is on the quality of ingredients we sell. We do not have pre-made products or white label products. We continuously strive to provide makers with the highest quality products at the best possible prices all the time. We don’t have added in “discounts” or added in shipping costs. Everything is priced with full clarity so you can know how to price your finished products. 

Shay and Company also has 100% transparency on ingredients and provides all documents right up front on our website. 

Our product line encompasses more than just cosmetics, as we also carry a wide variety of ingredients to make soaps and candles. Our product line is continuously growing as we bring in new products almost every week based on customer requests and what is hot in the industry.

There are four ways you can place an order at Shay and Company.

1. Through our website, www.shayandcompany.com. This is the fastest and easiest way as you can put in your shipping address and get a real-time shipping quote with UPS or with a freight carrier for LTL shipments.
2. You can email in your order to [email protected]. Our customer service team will put together your order and email you a confirmation. The confirmation may not have a shipping price on it, but we will email you the final invoice with the shipping quote.
3. You can call us at 503-653-1155 and we can take your order over the phone.
4. You can come in to our office in Milwaukie and place your order while you shop.

Yes, Shay and Company ships all over the US, including Alaska and Hawaii. We have excellent rates on shipping pallets to Hawaii using Honolulu Freight Company. For Alaska, we do have a carrier that we can use for pallet rates, or we can ship to any of your freight forwarders in the Seattle area. 

We ship small package shipments through UPS. We ship pallets and LTL shipments through a variety of carriers. We can ship anything from ½ oz vial to multiple drums.

Shipping costs are calculated through UPS or one of our LTL carriers, depending on the size of the order. UPS rates are based on distance traveling and weight of the box. UPS rates increase at about every 10 pounds so play around with your online orders and see how you can maximize the shipping by maybe adding a couple more items. 

We also ship via UPS SurePost for smaller orders under $100 in value. This is about the same cost as shipping via USPS.

Yes, you can come in to the store and pick up your order at Shay and Company. When you place your order through the website, simply select the option “Store Pickup” at checkout. You will not be charged any shipping costs. Our team will email you when your order is ready to be picked up.

There are two ways we communicate the tracking information to you. When you place your orders through the website we will add your UPS, USPS or LTL tracking numbers into your online order and email that over to you once your order has been completed.

In addition, you will receive an email from UPS, USPS or one of the freight forwarders with their tracking.

Due to the nature of selling raw materials meant to be used in skincare products, we are not able to accept returns or exchanges on any opened items.

If we shipped you the incorrect item, we will gladly replace it or refund your account.

If you accidentally order the incorrect item and you have not opened the container, you can return it to us within 15 days at your cost and we will refund or exchange your account after a 10% restocking fee is applied. We will not refund the initial shipping costs.

All returned items, regardless of cause for return, must be in Shay and Company original packaging with our original product labels attached. Any change to packaging or labeling voids any possibility for return or refund.

Yes, we can ship orders on pallets. Generally pallet shipping is less expensive for you if your order is about 350 pounds or more. West Coast customers will save at 350 pounds; the farther east you go, the heavier shipments will save you more to go LTL versus UPS.

Yes, we have many products that are made or grown in the USA. We do include this information on those specific products. You can simply click on the USA button on our product listings and it will show you all the ingredients that are from the US.

Shay and Company carries many candle supplies. We have a wide selection of fragrances, ranging from less than 50% natural all the way up to 100% natural. All our fragrances can we used in candles. We also offer a wide variety of candle-safe essential oils. Those are also categorized under Candle Supplies, Essential Oils for Candles. In addition to scents, we have a wide variety of candle wicks and candle waxes. Our candle wicks are from a variety of suppliers and range in both container size and wick type. We have a selection of candle glass containers and candle tins, in multiple color options. We also offer candle making tools such as a stainless steel pouring pitcher, candle warning labels in two sizes, candle wick stickers that are made in the USA, and wick holding bars

Yes, Shay and Company is a USDA Certified Organic facility. Any product that is titled as Organic means that is USDA Certified Organic. You can find out organic certificate in the footer on the USDA Organic Logo, or by clicking on the USDA Organic logo in the middle of our home page.

Any product that says Organic in the name means that it is a certified organic product. You can find our current certificate and addendum both in the foot and in the middle of the home page by clicking on the USDA Certified Organic logo.

Yes, Shay and Company sells wholesale. All our products are wholesale. We do not have any finished retail products.

No, there is no minimum order at Shay and Company. You can feel free to purchase as much or as little as you’d like!

Yes, we have bulk pricing on all our oils and every product. You can see right on our website the different prices and sizes we offer. If you are interested in a quantity that we do not have listed, please email us at [email protected] and we will see what we can do for you.

No, we do not charge sales tax at Shay and Company. We are an Oregon based wholesale company and Oregon does not have sales tax. That means we can ship to wholesale customers without charging any taxes.

No, we do not charge sales tax at Shay and Company. We are an Oregon based wholesale company and Oregon does not have sales tax. That means we can ship to wholesale customers without charging any taxes.