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- FAQ’s
Hours of Operation
The store and the warehouse are open during following hours :
- Tuesday through Friday, 9am to 5pm
- We are closed Saturday, Sunday and Monday
How to OrderYou can place orders online or through our shipping app (coming soon!).
You can email orders to orders@shayandcompany.com. These orders will not show up in your online account history.
You can call us at 503-653-1155 with your order.
You can come in to the store and shop!
Read More..How does Store Pickup Work
Store Pickup means that you will come in to our Milwaukie, Oregon store and pick up your order. Once you place a Store Pickup order with us, we will email you when it is ready. Store Pickup orders are usually processed within about two hours, but it all depends on how many orders we have to process. All orders are made in the order they are received. You are welcome to come in anytime after you have received the email to pick up your order. Please be sure to check your spam folder for this email as it may contain a copy of your invoice and often gets sent to spam.
Read More..ShippingOrders under 450 pounds are generally shipped UPS ground. Shipping can be calculated right on the website. We know shipping is expensive! We don’t make any profit on shipping, it is just what UPS charges us.
Pallet sized orders will be shipped using Echo Logistics. Freight can be calculated directly on the website.
If you have a small order, please call us directly as we can often ship via USPS and save you. 
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