All
- Natural Oils
- Essential Oils
- Soap Supplies
- Candle Supplies
- Fragrances
- FAQ’s
Hours of Operation
The store and the warehouse are open during following hours :- Tuesday through Thursday, 9am to 5pm
- Friday, 9am to 4pm
- We are closed Saturday, Sunday and Monday
How to Order
You can place orders online or through our shipping app (coming soon!).
You can email orders to [email protected]. These orders will not show up in your online account history.
You can call us at 503-653-1155 with your order.
You can come in to the store and shop!
Read More..How does Store Pickup Work
Store Pickup means that you will come in to our Milwaukie, Oregon store and pick up your order. Once you place a Store Pickup order with us, we will email you when it is ready. Store Pickup orders are usually processed within about two hours, but it all depends on how many orders we have to process. All orders are made in the order they are received. You are welcome to come in anytime after you have received the email to pick up your order. Please be sure to check your spam folder for this email as it may contain a copy of your invoice and often gets sent to spam.
Read More..Shipping
Orders under 450 pounds are generally shipped UPS ground. Shipping can be calculated right on the website. We know shipping is expensive! We don’t make any profit on shipping, it is just what UPS charges us.
Pallet sized orders will be shipped using Echo Logistics. Freight can be calculated directly on the website.
If you have a small order, please call us directly as we can often ship via USPS and save you.
Product
Terms and Conditions
- Controlling Document
2. Prices and Taxes –
3. Shipment –
Due to the nature of selling raw materials meant to be used in skincare products, we are not able to accept returns or exchanges on any opened items.
If we shipped you the incorrect item, we will gladly replace it or refund your account. If you accidentally order the incorrect item and you have not opened the container, you can return it to us within 15 days at your cost and we will refund or exchange your account. Buyer may not return Product without Shay and Company’s written authorization. If a return is authorized, Buyer shall return all non-conforming Product within 15 days after receipt of authorization, and shall ship the Product F.O.B. Destination. All approved returns of conforming products are subject to a restocking charge of 20% computed at original invoice value. All returns must be sent to Shay and Company, 10639 SE Fuller Rd, Milwaukie, OR 97222. All unauthorized returns will become the property of Shay and Company and no credit will be issued.
Product for which delivery is suspended pending payment by Buyer, as well as Product of which delivery is wrongfully rejected or not accepted by Buyer, shall be held and stored by Shay and Company at risk and expense of Buyer. Special delivery terms may apply contract Shay and Company for details.
If Buyer receives a box with damaged or missing items, Buyer must have your delivery driver acknowledge the damage before they leave, if you can tell from the outside. Shipping companies can note issues in their system and that way issues can be resolved.
Buyer must take pictures of the exterior of any box you received with a damaged or missing item. Often, when UPS damages an order, they will re-package the item(s) into their own boxes and you will never know. Sending us pictures of the box as it arrived lets us know if it was delivered in the original box or not. Do not discard any original packaging as UPS will require them to be held for inspection.
As Buyer unpacks the boxes, if items are damaged, please email us with photos and information on the damaged items. This will help us when we file our damage claim with UPS/USPS. If the items are damaged or missing, we will gladly replace them, but we also have to file a claim with UPS in order to get reimbursed. Replacing missing items is a part of business, but it can get costly!
Pallet shipments must be inspected before the driver leaves your delivery. Pallets can arrive looking complete as trucking companies will re-wrap damaged pallets in transit. Buyer shall count the total number of items and verify that everything arrived correctly. Buyer must have the delivery driver acknowledge any damages or missing items BEFORE they leave, or the trucking company will not compensate us. If you have the damages notated, and email us with pictures of the damage, we will replace the items at no cost and we will file a claim with the trucking company. If the driver leaves without acknowledging any damage or shortage, we will not be held liable for replacement of missing or damaged product.
All damages on LTL shipments must be notified to Shay and Company in writing with accompanying driver signed BOL and imaged within 3 (three) days of receipt.
4. Terms of Payment –
5. Marking Requirements –
6. Inspection –
7. Warranty-
8. Intellectual Property –
9. Force Majeure –
10. Equal Employment Opportunity –
11. Indemnification-
12. Assignability-
13. Law and Jurisdiction –
- SHOP ALL
- NATURAL OILS | LIQUIDS
- ESSENTIAL OILS
- SOAP SUPPLIES
- CANDLE SUPPLIES
- FRAGRANCES
- PACKAGING
- BUTTERS
- SPECIALTY INGREDIENTS
- EXFOLIANTS
- COSMETIC BASES
- HYDROSOLS
- HAIR CARE
- SKINCARE
(503) 653-1155 |
[email protected] |
Visit our store | Tue - Thu 9am to 5pm | Fri 9am to 4pm |
Sat - Sun & Mon Closed
Sign in
No account yet?
Create an AccountDue to the nature of selling raw materials meant to be used in skincare products, we are not able to accept returns or exchanges on any opened items.
If we shipped you the incorrect item, we will gladly replace it or refund your account.
If you accidentally order the incorrect item and you have not opened the container, you can return it to us within 15 days at your cost plus a 10% re-stocking fee, and we will refund or exchange your account.
We primarily ship via UPS Ground for all mainland orders; orders to Hawaii, Puerto Rico and Alaska can be shipped via USPS. Orders placed before 11am Pacific Time are generally shipped within 24 hours. Pallet orders are shipped within 24-48 hours.
We do not have a mark-up on our shipping costs; we charge you what UPS charges us. We also do not have any control over UPS shipping costs so the shipping fees you see are directly from UPS.
We primarily ship via UPS Ground for all mainland orders; orders to Hawaii, Puerto Rico and Alaska can be shipped via USPS. Orders placed before 11am Pacific Time are generally shipped within 24 hours. Pallet orders are shipped within 24-48 hours.
We do not have a mark-up on our shipping costs; we charge you what UPS charges us. We also do not have any control over UPS shipping costs so the shipping fees you see are directly from UPS.
Hawaii Orders- Larger orders over 200 pounds to Hawaii can be shipped via Honolulu Freight and will save you $$. All other orders, regardless of size, should be emailed in to us. The website will calculate UPS and will charge you more than necessary. We can ship via USPS and save you .