Due to the nature of selling raw materials meant to be used in skincare products, we are not able to accept returns or exchanges on any opened items. If we shipped you the incorrect item, we will gladly replace it or refund your account. If you accidentally order the incorrect item and you have not opened the container, you can return it to us within 15 days at your cost and we will refund or exchange your account.

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Shay and Company is committed to speedy turn-arounds and quality shipping procedures. Orders placed before 1pm Pacific Time are generally shipped or ready for pickup the same day. Pallet orders will be ready for shipping within 24 hours. Will Call orders are generally ready within 2 hours and you will be emailed once your order is ready for pickup. We know shipping is expensive! We deal with it on our end, too. All shipping orders are shipped via UPS. We only charge you what UPS charges us; there is no additional markup on our end. Click here for full Shipping Policies.

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We love pallet orders! We can ship full or partial pallets to commercial and residential locations alike. Orders over 500 pounds will generally be less expensive per-pound to ship via pallet, so you will see that option when selecting shipping options. Make sure the shipping address is complete so the rate quote is the most accurate. You are always welcome to call/email us directly to place pallet orders.

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